Privacy Policy
We built Streatflow for busy street food teams. This policy explains what we collect, why, and how you control your data.
Last updated: 18 Feb 2026
1) Overview
This Privacy Policy explains how Streatflow (“we”, “us”, “our”) collects, uses, and protects personal data when you use our website and app.
We aim to follow UK data protection laws including the UK GDPR and the Data Protection Act 2018.
2) Data we collect
Account & profile
Name, email address, phone number (optional), organisation details you provide (e.g. business name, address), and settings/preferences.
Operational data you add to the platform
Bookings, customers/organisers, invoices, expenses, rota entries, inventory records, temperature logs, compliance documents and notes. This data is primarily created by you and your team.
Payment & billing
Subscription status, plan, billing history, and payment identifiers from our payment providers. We do not store full card details on our servers.
Usage & technical
Device and browser information, basic analytics (e.g. page views), and logs used to keep the service reliable and secure.
Support communications
Messages you send us via support channels, plus metadata required to reply and troubleshoot.
3) How we use your data
- To provide and run the Streatflow service (accounts, bookings, invoices, logs, etc.).
- To process subscriptions and billing.
- To respond to support requests and maintain customer service.
- To improve performance, reliability, and security.
- To send service emails (e.g. verification, billing receipts, critical service notices).
4) Legal bases (UK GDPR)
- Contract: to provide the service you requested.
- Legitimate interests: to keep the service secure, prevent fraud, and improve the product.
- Legal obligation: where we must keep certain records.
- Consent: where required (e.g. certain cookies or marketing emails, if you opt in).
6) Retention
We keep data for as long as your account is active and as needed to provide the service. You can request deletion, and we may retain limited records where required for legal or billing purposes.
7) Security
We use reasonable technical and organisational measures to protect your information (e.g. encryption in transit, access controls, and audit logging). No system is 100% secure, but we design for safety by default.
8) Your rights
Depending on your situation, you may have rights to access, correct, delete, restrict processing, or receive a copy of your personal data. You can also object to certain processing.
To exercise these rights, contact us at support@streatflow.com.
10) Contact
Privacy questions? Email us at support@streatflow.com.
Phone: 01234567890
Location: London, UK
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